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The Drosiá guide
A little clarity.
A little more care.
Your questions, thoughtfully answered. From choosing your essentials to getting help with an order.
Skincare & routines
Where should I start with Drosiá?
Keep your routine considered: choose a cleanser and moisturiser, then explore a serum or face mist to suit your preferences. Follow the directions for each formula. Explore our skincare.
Do you have options for sensitive skin?
Our range includes the Sensitive Skin Oil-To-Milk Cleanser and Sensitive Skin Moisturiser, Fragrance Free. Every person’s skin is different: check the ingredients and directions, and patch-test before introducing a new formula. View the moisturiser.
Are all Drosiá products fragrance-free?
Please check the individual formula rather than assuming the whole range is fragrance-free. Our Sensitive Skin Moisturiser, Fragrance Free is one option to explore. Contact us if you need help finding ingredient information.
Where can I find ingredients and directions?
Start with the individual product page and the product packaging. If you need a complete ingredient list or have a specific ingredient question, send us a note with the product name before purchasing.
Can I use the products while pregnant or breastfeeding?
Ask your healthcare professional to review the ingredients of each product before use. We cannot offer individual medical advice or make a blanket suitability claim for the range.
What if my skin reacts to a product?
Stop using the product if irritation occurs. Consult a qualified healthcare professional for persistent or significant symptoms. You can also contact us with the product name and your order details for assistance.
Orders & shipping
Where can I see shipping options and costs?
Enter your delivery address at checkout to see the available options and charges before paying. For a question about a particular destination or delivery timing, contact our team.
How can I get help with my order?
Use our contact form and include your order number and the email used at checkout. Describe the issue so we can look into it.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the change you would like to make. We will check whether it is still possible; submitting a request does not guarantee a change or cancellation.
My order arrived damaged or with an incorrect item. What should I do?
Keep the packaging and contact us with your order number and a description of what arrived. Our team will help with the next steps.
How do I ask about a return or refund?
Contact us with your order number and the product involved. We’ll help you understand the applicable return requirements before you send anything back.
Contact & privacy
When is your team available?
Our working hours are Monday–Thursday, 9am–5pm PDT, and Friday, 9am–3pm PDT. You can leave a message through our contact form at any time.
Where can I follow Drosiá?
Find us on Instagram @drosia_skin.
How do I make a privacy request?
Visit Do Not Sell My Information for instructions on submitting a request to our team. You can also reopen Cookie settings in the footer to manage your cookie choice.
Still wondering?
We’d love to help.